To gain access to the Reimbursement System, you must complete and submit Form 1200, Reimbursement System User Setup. This form must be executed by an officer (vice president or higher) of your organization. Additionally, a W9 Form, Request for Taxpayer Identification Number and Certification, must be submitted, along with a list of all your organization's Freddie Mac Seller/Servicer numbers for which you are requesting system access. For more information, please visit the on FreddieMac.com.

Where can I log into the Reimbursement System? Servicers must follow Freddie Mac Single-Family Seller/Servicer Guide (Guide) requirements with regard to giving vendors access to the Reimbursement System.

Such vendors are 'Permitted Vendors' and may only use the system for submitting requests for pre-approvals (RPAs) via the RPA functionality in the Reimbursement System (see Guide Section 9701.3), or for submitting claims for Servicer reimbursement based on the expense and income codes, subject to any associated expense limits, listed in Exhibits 57, 1- to 4-Unit Property Approved Expense Amounts, 57A, Approved Attorney Fees and Titles Expenses, and 74, Expense and income Codes for Expense Reimbursement Claims. As part of the 'Permitted Vendor' requirements, we have created Guide Exhibit 92, Reimbursement System User Agreement – Permitted Vendor. Any Servicer who grants a Permitted Vendor access to the Reimbursement System must obtain a completed Guide Exhibit 92 from each Permitted Vendor with an original signature from the applicable Permitted Vendor’s vice president or other senior level officer. Is a Reimbursement System User Guide available? If you have Reimbursement System issues, or questions regarding Reimbursement System training, you should contact CoreLogic at or their customer support line at 800-767-7834 and choose Option 1, between 8 a.m.- 8 p.m.

ET, Monday-Friday. Contact CoreLogic for questions on the following topics:. User setup. Use and navigation through the system. Queue access and administration. Batch data load assistance. Any technical or system issues or errors.

If you have any other Reimbursement System-related questions, you should email them to. Similar to the initial authorization, a Servicer must follow the steps outlined in Guide Exhibit 98 and submit a new authorization agreement to the address provided. Claims Processing. I submitted a claim online. Why is the claim only being paid at 95 percent? Not all Freddie Mac loans are in the Reimbursement System.

There are several reasons why this may happen, including:. The loan was paid off more than two years prior to the current date. You may not have access to submit a claim. An incorrect loan number is being used. The loan is not in default status. The loan is not in a payable status. Only loans in a delinquent status are in the system.

If a valid Freddie Mac loan number is being used, and you believe that the loan should be reflected in the Reimbursement System, then you can click on the “Request Missing Loan” link located on the “Create Bill Header” page. Once your request is completed, the loan will be available in the Reimbursement System the following business day. Please contact 800-FREDDIE or for additional assistance. Can you please explain the new grass-cutting rule?

I submitted grass-cutting semi- monthly expenses and they were denied by the system. Other than for loans secured by properties in California, the Reimbursement System will pay the first tax penalty on the first submitted tax claim entered in the system. Per Guide Section 9701.6, only one penalty is reimbursed per loan. However, for properties secured in California, the second tax penalty is reimbursable if it meets the requirements set forth in the Guide.

What if a borrower redeems the property after I’ve been reimbursed by Freddie Mac for real estate owned (REO) related expenses? To find the status of a payment, please follow these steps:. Go to the My Queue - Billing - Bill Search Queue.

Enter the payment, bill, or loan number. Under the Bill Status column, you’ll see the status of your claim. Double-click on the applicable claim. Click on Payment Information from the Quick Menu. If you do not have access to the Bill Status column, please notify your system administrator to request that the column be added to the Bill Search queue. How do I know my claim has been selected for audit?

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There could be several reasons why the Reimbursement System would deny your MI expenses. Some reasons are:. Incorrect from/to dates were provided for the expense request. The claim was filed outside of the required time frame for submissions set forth in Guide Section 9701.5. The loan is not covered by MI.

An explanation for any denied MI expenses can be found by:. Going to the Bill Search Queue. Enter the bill number or Seller/Servicer number.

Double-click on the appropriate claim. Select the Quick Menu option and click on Event History. The explanation for the denial will be displayed.

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Please contact 800-FREDDIE or email for additional assistance. Request for Pre-Approval. How do I know if the loan is REO or non-REO when I submit an RPA? An automated message is sent internally to the individual who submitted the RPA whenever that RPA is approved or rejected. You can also check the status of any RPA using the bill search queue. To use this option:. Go to the My Queue, Billing, Bill Search Queue.

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You can locate RPAs based on specific filters or combinations of filters such as submitter name and date of submission, which will pull up all RPAs submitted by an individual for a certain date. The status of the RPA will be viewable under the bill status column. Why can't I select certain expense codes when creating RPAs?

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